Understanding the Worker's Account and Compliance Status

Quick Tips

A worker's iPRO account status can be viewed from MY TEAM > WORKERS > Invite Status.
A worker's Overall Compliance status for a client connection can be viewed from MY TEAM > WORKERS > Worker Name > Clients tab.
Compliant = no action required
Non compliant = action is required
Not applicable = no action required

1. Worker: iPRO Account Status

A Worker's iPRO account status can be seen in the Invite status column. The status indicates whether an invitation to join iPRO has been sent to the worker, and if the invitation has been actioned by the worker.

INVITE STATUS	DEFINITION	REQUIREMENT
Initial	Worker account has been created. An invitation to join iPRO has not been sent to the worker.	If the client requires the worker to check-in onsite using the iPRO Access app, click the worker to be re-directed to the worker's compliance summary, and send the invitation via Actions (3) > Invite to iPRO Access button, located on the worker page.
Invited	Worker account has been created. An invitation to join iPRO has been sent to the worker's registered email address with a link to activate their worker account by setting a password, however, the worker is yet to set a password.	If the client requires the worker to check-in onsite using the iPRO Access app, click the worker to be re-directed to the worker's compliance summary, and then resend the invitation to the worker via Actions (3) > Invite to iPRO Access button, located on the worker page.
Active	Worker account has been created. Worker has accepted the invitation and has set a password to activate their account.	Click on the worker to view their Overall Compliance status. You will be re-directed to the worker's compliance summary, displayed within the Clients tab. A 'non compliant' status indicates that an action is required (refer 2. Worker: Overall Compliance Status, below).
Disabled	The worker's access to their iPRO account has been disabled by the Contractor or iPRO Administrator.	To view Disabled workers, filter the worker list by using the criteria: Invite status is Disabled.

2. Worker: Overall Compliance Status

A worker's Overall Compliance status is the resultant status derived from the respective Company status, Assessment status, Induction status, and Credential status.

OVERALL COMPLIANCE	DEFINITION	REQUIREMENT
Compliant	The worker and the company are compliant as all tasks have been completed.	No action is required.
Non compliant	The worker is non-compliant until all tasks have been completed. The worker (or the company) may have one or more outstanding tasks requiring action. For the worker, this may be relating to the Induction, the Assessment, or the Credential. For the company, this may be relating to the Documents, the Assessment or Risks.	View the corresponding Company Status, Assessment Status, Induction Status, and Credential Status columns to see where action is required.

3. Worker: Compliance Status Overview

An overview of a worker's compliance status (displayed within the Clients tab) is available for each client connection. Click on the applicable row to display an overview.
The Overall Compliance status is the resultant status derived from the respective Company status, Assessment status, Induction status, and Credential status.

WORKER COMPLIANCE REQUIREMENT	DEFINITION	REQUIREMENT
Compliant	All tasks have been completed.	No action is required.
Non compliant	The task is yet to be completed. The worker will be compliant once all tasks have been completed.	Resolve the items marked as ' (Required)'.
Not Applicable	This task does not apply to the connected client and does not impact the compliance status of the worker.	No action is required.