What to expect with a change in membership tier?

Your client will assign a membership tier to your company which determines the level of compliance you need to maintain on iPRO.  Your client may choose to upgrade or downgrade this tier at their discretion.  You will be contacted if this is required.  Any change in your membership tier, whether an upgrade or a downgrade, will typically result in a corresponding adjustment to your membership cost and compliance requirements.

If your membership is upgraded to a higher tier, you will be required to complete additional assessment questions and potentially upload further documents for verification.  The fee for a higher tier is also greater; you will be charged the difference for the remainder of your current billing period immediately, and then the full, higher amount will be applied on your next billing date.

Conversely, if your membership is downgraded to a lower tier, some of your previously uploaded documents may display a 'Submitted' status.  This indicates that these documents are no longer required for maintaining compliance at the new, lower level.  Additionally, your membership fee will decrease, and the reduced subscription fee will be applied on your next billing date.