Access Requests (for Contractors)

Access Requests

An Access Request is created when a person self registers on the iPRO platform and claims your business/organisation as their employer.  You will receive an email notification to accept or decline their request for access.  This type of request can either be accepted or declined, depending on whether the person requires access to your iPRO account.

1. Click MY TEAM in the left hand side menu.
2. Select USERS - a list of all the registered admin users of the account will be displayed.
   

   

3. Click on the Actions (1) button located in the top right corner, and then select View access requests.
   

   A list of the users/workers who have requested access will be displayed, along with the status of their request.  Please refer to the table below for an explanation of each status.
   

4. Click on the Access request requiring to be reviewed/actioned.
   

5. You will be redirected to the Access request page displaying the requestor's profile information, including their current role.
   

6. The action buttons are located in the top right corner; select the relevant action,  Accept request or Decline request.
   Once a selection has been made, an automated email will be sent to the person requesting access.
   Please note that the selection cannot be reversed.  

Declining an access request

When declining a request, you will be required to select a reason from the available options, or select  Other to enter it manually.  Click on the CONFIRM button to decline the request. The status of the access request will then update from Access requested to Access request declined.

Accepting an access request

When accepting a request, you have the option to update the requestor's role (refer to the explanation of the User Roles), and then click the CONFIRM button.

If updating the user role to a Worker, their mobile number will be required.